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Shipping policy

We ship worldwide from our UK warehouses within two business days. All orders are tracked to make sure they get to you safely. Add the items you’d like to the cart and head to the checkout for estimated delivery times and costs.

HOW LONG IS DELIVERY?

Once your order has been placed you will receive an email confirmation from us. As all of our orders are being shipped with tracking service, another email will follow within 24-48 hours with the tracking link. Please look out for this email and check your SPAM folder.

All our orders are packed and fulfilled from our warehouse.  Unless stated differently on the product page, our dispatch times are 1-2 days.

UK DELIVERY

We ship to all the UK. Deliveries within the UK are delivered via tracked courier.

We offer standard UK-tracked service UK with Evri which usually takes 5-7 business days from dispatch but if you wish for your order to go with Royal Mail, please email us before the order is not processed/fulfilled, we will do our best to change the courier

Please be aware that the Couriers sometimes experiences delays, especially in late December & early January.

NEXT DAY DELIVERY (UK Mainland only)
Please select Express Delivery Option at Checkout.

**Please note Next Working Day Delivery option is only available for orders placed Monday - Thursday before 1pm. Next Day Delivery option is only available for UK Mainland only (excluding Northern Ireland and remote areas).


**Orders placed after 11am on Fridays, and on Saturdays and Sundays will be dispatched on Monday mornings and will not arrive until Tuesday. Orders placed on bank holidays will be dispatched on the next working day.

 

EU DELIVERY + REST OF THE WORLD

We offer Royal Mail international shipping services. Custom fees/Import customs duties, if applicable, are not included in the product of shipping cost and are shown at checkout before payment. Please ensure you are aware of import costs from the UK. We are not responsible for delays caused by the carrier. Please always provide a mobile phone number for international deliveries.

The cost of shipping internationally will depend on the destination, weight, and dimensions of the package. EU deliveries are made by courier-tracked service. Generally, you can expect to receive your goods within 7 working days however this is not guaranteed and will depend on the country of destination. Please note that any international delivery may exceed the expected delivery time.

Here are some guidelines for the delivery of your item from dispatch:

- USA - Royal Mail International Tracked Parcel: 16-20 business days
- Rest of the World – Royal Mail International Tracked Parcel: 15-25 business days

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Please be aware that there may be delays during the holiday time. These are estimated delivery guidelines. For international delivery especially, the item might be held at Customs. Delivery time depends upon the country of destination.
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WHAT HAPPENS IF NO ONE IS IN TO RECEIVE MY PARCEL?

You should receive a calling card if no one is available to collect your parcel, the courier may try and re-deliver the next day.

 

DELIVERY MONITORING & ASSISTANCE

Please monitor your tracking or delivery confirmation code when you expect delivery to avoid parcels being returned to us. If you experience significant delays with your shipment, please contact us at support@scribbleanddot.co.uk and we will do whatever we can to help resolve the situation. 

 

WHAT SHOULD I DO IF MY ORDER IS MISSING?

If you are in the UK and have not received your order within 6 working days of the date on which you ordered them then please contact us by email at support@scribbleanddot.co.uk.